Returns and exchanges
We strive to make sure you get all the information you need and the feel and fit of our products, so please let us know if we in any way can improve this information.
Sometimes, you will want to exchange or return merchandise, and then it may be nice to know that we offer a 14 day return policy, valid from the day you receive your order. Please reach out to us at [email protected] to request a return. Please include your orderID in the e-mail. You are responsible for all costs to ship the original item back to us. When exchanging an item, we will pay for the shipment to you of the new item.
For other claims regarding an order, such as damaged goods etc please reach out to us at [email protected] immediately after receiving your order (no later than 14 days).
Please note that any products that you return or exchange, must be returned to us unused and in the same condition as when you received it with all tags attached, including the original packaging materials. As for shoes, when you try them on, stand on a carpeted surface to protect the soles. The original shoe box must be returned and must be undamaged, as our customers love the boxes, and we reserve the right to refuse your return should the shoe box be damaged.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.
In the event of the item being faulty when you receive it, you can return it for a refund provided that you notify us of your complaint in accordance with aplicable regulations. Please contact us at [email protected], and include order number, description of the defect, and pictures. We will contact you after we have processed the claim.
Stress Kirkegaten AS
Kirkegata 31, 0353 Oslo
If you want to exchange an item in store, we understand, and we want to help you, but please notify us a day in advance so that we may prepare the order for you. Contact us at [email protected] to help prepare an in-store exchange. Remember to include your orderID in the e-mail.